Robot can't find the charging station – what to do?

Valid for: LUBA 2 AWD, LUBA 3 AWD, LUBA mini AWD 1500, LUBA mini AWD 1500 LiDAR, LUBA mini 2 AWD 1000, YUKA 2000, YUKA mini 600, YUKA mini 2

If the robot can't find the charging station or doesn't dock correctly, it is usually due to contamination, a positioning problem or a change in the environment.

1. Clean the infrared transmitter and receiver

• Clean the infrared transmitter on the station and the infrared receiver on the robot (rear) with a dry cloth.
• Dirt, grass clippings or cobwebs block the signal.

2. Check whether the charging station has moved

• Check whether the charging station is still in its original position.
• Error code 1301 in the app means: the charging station has been moved.
• Return the station to its original position or remap the route in the Mammotion app.

3. Check the area around the charging station

• Make sure no tall grass, branches or objects are blocking the path to the station.
• Keep a clear space of at least 1.5 m in front of the charging station.

4. Check the RTK signal

• Open the Mammotion app and check the positioning status.
• If the RTK signal is poor (error code 1300), wait for the robot to re-localise.
• Check that the RTK reference station is switched on and has a clear view of the sky.

5. Guide the robot to the station manually

• Drive the robot manually to the charging station via the app.
• Check whether it then docks autonomously.

6. Remap

• If the charging station has been permanently relocated, delete the existing map in the Mammotion app and create a new one.

When to contact customer service?

• The robot cannot find the station despite clean contacts and a good RTK signal.
• The infrared transmitter or receiver is visibly damaged.