Power Supply Replacement - FAQ

Why does my power supply need to be replaced?
As part of our quality controls, we identified that the plug on certain power supplies may be affected under specific conditions. As a precaution, the affected power supplies are therefore being replaced free of charge with an optimised version.

Is my robotic mower dangerous?
No. The replacement is being carried out as a precaution to ensure reliable operation even under unfavourable conditions. To date, we are not aware of any damage, accidents or safety-related incidents associated with the affected power supplies.

Can I continue using my robotic mower?
Yes. You can continue using your device until you receive the replacement power supply. Please continue to follow the instructions in the user manual as usual.

I only recently purchased my robotic mower. Why am I still affected?
Devices delivered recently may also contain one of the affected power supplies. The age of the robotic mower is therefore not decisive. If you have received this notification, we kindly ask you to complete the free replacement.

Do I need to send in my robotic mower or take it to a retailer?
No. The robotic mower does not need to be sent in. Once you have registered, the replacement power supply intended for your device will be sent directly to you.

Will there be any costs for me?
No. The replacement and shipping of the replacement power supply are completely free of charge.

What will I receive?
Depending on your device and its configuration, you will receive the affected replacement power supply or power supplies in the optimised version.

Do I need to do anything else after registering?
No. Once your registration has been completed successfully, the required replacement power supplies will be prepared for shipping. No further action is required from you.

When will I receive my replacement power supply?
Shipping is expected to begin in calendar week 43. Due to the large number of shipments, delivery may take a few additional days. We appreciate your patience.

How do I replace the power supply?
Simply replace the power supply currently in use with the replacement power supply provided. All other components of your robotic mower can continue to be used without any changes.

Do I need to return the old power supply?
No. A return is not required. After replacement, the previous power supply must no longer be used and can be disposed of free of charge at an appropriate collection point for electrical equipment.

Does the robotic mower itself need to be replaced?
No. The replacement only concerns the relevant power supply. The robotic mower itself and the other components are not affected.

I have several power supplies. Which ones do I need to replace?
Please replace only the power supplies for which you receive a replacement. Depending on the model and configuration, this may include, for example, the power supply for the charging station and/or another component.

I have already registered. Do I need to complete the form again?
No. If you received a confirmation after registering, your details were submitted successfully. There is no need to register again.

What happens if my address changes after I have registered?
If your shipping address has changed after registration and the replacement power supply has not yet been shipped, please notify customer service of your new address as soon as possible.

Why is the replacement only taking place now?
After the deviation was identified, the necessary checks were carried out and an optimised version of the power supply was made available. The replacement is now being organised so that affected customers receive the appropriate replacement power supplies.