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Submit a Repair or Service Request – How to Proceed

Step by step to your repair or service request.

Submit a Repair or Service Request

If your iRobot device has a defect or is no longer working properly, you can submit a repair or service request. Here's how:

Step 1: Identify the Problem

  • First check the articles in our knowledge base under "Troubleshooting". Many issues can be resolved with simple steps.
  • Note the exact problem description, any error messages in the app and your device model.

Step 2: Prepare Your Documents

For efficient processing, we need the following information:

  • Model name and serial number (on the bottom of the device or in the iRobot HOME App).
  • Proof of purchase (invoice or receipt) with the purchase date.
  • Photos or videos of the defect (if possible).
  • Description of the problem: What happens? Since when? What steps have you already tried?

Step 3: Submit Your Request

Create a repair ticket number ⇒ Open a repair ticket. 

Step 4: Ticket Confirmation

  • You will receive an automatic confirmation email with your ticket number.
  • Our support team will review your request and typically respond within 1–2 business days.

What Happens Next?

  • We check whether your case is covered by the warranty (see article "Warranty Terms & Warranty Duration").
  • For warranty cases, we cover the repair costs.
  • Outside warranty (OOW), you will receive a cost estimate before any repair is carried out.
  • If necessary, we will send you instructions for shipping the device (see article "Ship Your Device – RMA / Bring-In").

Applies to: All iRobot Roomba series (100, 200, 600, 700, 800, 900, e, i, j, s, Combo), Braava Jet 250, Braava Jet m series, Braava 300 series.