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Fixing Wi-Fi and app connection problems

Get your robot back online.

Wi-Fi and app connection problems

Your robot won't connect to Wi-Fi or the iRobot HOME app? Follow the steps below.

Step 1: Check prerequisites

  • Make sure your Wi-Fi network uses 2.4 GHz. Most iRobot models do not support 5 GHz Wi-Fi.
  • Check that your Wi-Fi password is correct (case-sensitive).
  • Make sure the router is turned on and the internet connection is working.

Step 2: Restart the robot and the app

  • Close the iRobot HOME app completely and reopen it.
  • Restart the robot: press and hold the CLEAN button for 10 seconds.
  • Restart your Wi-Fi router (unplug it, wait 30 seconds, plug it back in).

Step 3: Enable Bluetooth

  • Initial setup uses Bluetooth. Make sure Bluetooth is enabled on your smartphone.
  • Keep your smartphone close to the robot (within 2 metres).

Step 4: Remove the robot from the app and reconnect

  • Open the iRobot HOME app → Settings → Remove robot.
  • Reset the robot's Wi-Fi settings (see article 5.6 – Factory reset).
  • Add the robot again via the app and follow the on-screen instructions.

Step 5: Check network settings

  • Disable MAC address filtering on your router or add the robot's MAC address.
  • Temporarily disable VPN or firewall settings on your smartphone.
  • Make sure your router is not managing too many devices at the same time.

If nothing helps

Contact iRobotics customer service at service@irobotics.ch or via the iRobot HOME app.

Applicable models

Applies to: Roomba 600 series WiFi, 800 series WiFi, 900 series, e5, e6, i1, i3, i5, i6, i7, i8, s9, j series, Combo, 105, 115, 205, Plus 405, Plus 406, Plus 505, 575, Max 705, Braava Jet m series.

Not applicable: Roomba 600 series (non-WiFi), 800 series (non-WiFi), 680, Braava 300 series, Braava Jet 250.