Submitting a Repair or Service Request – Here's How

If your Mammotion device has a defect or is no longer working properly, you can submit a repair or service request. Here's how:

Step 1: Identify the problem

• First, check the articles in our knowledge base under "Troubleshooting". Many problems can be solved on your own with a few simple steps.
• Note down the exact problem description, any error messages in the Mammotion app, and the model of your device.

Step 2: Gather your documents

For efficient processing, we need the following information:

• Model name and serial number (on the underside of the device or in the Mammotion app under Device > Device Info).
• Proof of purchase (invoice or receipt) with the date of purchase.
• Photos or videos of the defect (if possible).
• Description of the problem: What is happening? Since when? What steps have you already tried?

Step 3: Submit your request

Create a repair ticket number ⇒ Open a repair ticket

Step 4: Ticket confirmation

• You will receive an automatic confirmation by email with your ticket number.
• Our support team will review your request and get back to you within 1–2 business days.

What happens next?

• We check whether your case is covered by the warranty (see article "Warranty Terms & Warranty Period").
• If covered by warranty, we will bear the repair costs.
• Outside of warranty (OOW), you will receive a cost estimate before any repair is carried out.
• If necessary, we will send you instructions for shipping the device (see article "Sending in your Device – RMA / Bring-In").