Robot won't start – what to do?

Valid for: LUBA 2 AWD, LUBA 3 AWD, LUBA mini AWD 1500, LUBA mini AWD 1500 LiDAR, LUBA mini 2 AWD 1000, YUKA 2000, YUKA mini 600, YUKA mini 2

If your robot won't switch on, it is usually due to one of the following. Work through the checklist in order.

1. Check the safety key

• Make sure the safety key is fully inserted.
• The robot will not start without the safety key.

2. Check the battery

• If the battery is completely flat, the robot will not respond to the power button.
• Place the robot on the charging station and wait at least 30 minutes.
• Check that the charging contacts are clean and dry.

3. Use the power button correctly

• Hold the on/off button for at least 3 seconds.
• A brief press is not enough.

4. Check the charging station

• Check that the charging station is powered (LED is on).
• Clean the charging contacts on the robot and station with a dry cloth.

5. Restart the robot

• Switch the robot off, wait 10 seconds and switch it back on.
• If applicable: return the robot to the charging station and start it via the Mammotion app.

6. Check the firmware

• Open the Mammotion app and check whether a firmware update is available.
• A faulty update can block the start-up process.

When to contact customer service?

• The robot does not start after several attempts and a full charge.
• The LED shows no charging even though the robot is on the station.
• The robot makes unusual noises or shows an error code in the app.